FULFILMENT BY AMAZON
How to grow your business with Fulfilment by Amazon
Fast shipping and easy inventory management
Prime badge for specific products
Free storage and removal for new ASINs
Prime badge for specific products
Free storage and removal for new ASINs
DID YOU KNOW...?
On average, Amazon business partners tend to see a 63%* increase in sales when they switch their products to Fulfilment by Amazon (FBA) in Spain as a result of faster Fulfilment by Amazon shipments.
*This figure is based on a per-channel analysis of data from the fourth quarter of 2019 to the fourth quarter of 2020 (excluding the second quarter of 2020 given the impact of COVID-19). It is provided as a general point of reference only. This data is not updated in real time and is not specific to any ASIN or product category. Actual results may vary based on a wide range of factors, including but not limited to seasonality, selling price and existing fulfilment solution. Amazon does not guarantee any specific outcome for your business when using Fulfilment by Amazon.
Try Fulfilment by Amazon and get free shipping, returns and more.
Amazon’s New Seller Incentives offer free promotional clicks on ads, free shipping to fulfilment centres, free storage, free liquidations and free returns processing. Conditions apply.
Let Amazon pick, pack and ship your orders
You sell it, we ship it. Amazon has one of the most advanced fulfilment networks in the world. With Fulfilment by Amazon, you store your products in Amazon’s fulfilment centres and we pick, pack, ship and provide customer service for these products. Fulfilment by Amazon can help you scale your business and reach more customers.
The benefits of Fulfilment by Amazon
Your products are eligible for Amazon Prime one-day shipping on two million products
All Amazon Prime members love the free one-day shipping on two million products offered on eligible orders. The products that you list on Fulfilment by Amazon are also eligible for free shipping, as well as the sought-after Prime badge. This tells customers that Amazon handles packing, delivery, customer service and returns.
Fulfilment by Amazon makes selling in Europe easier
Amazon offers a wide range of fulfilment management solutions across Europe so you can choose the one that best suits your business. The Pan-European FBA programme is the most popular and the fastest: Amazon stores and distributes from fulfilment centres across the EU. With the European Fulfilment Network, your products are shipped from the central warehouse in your home country. With Multi-Country Inventory, stock is stored and shipped from the fulfilment centres of the countries you specify. To stay abreast of Brexit-related changes, visit our Prepare your Amazon Business for Brexit help page (login required).
Customers benefit from Amazon's trusted customer service and return management
Fulfilment by Amazon takes this operational burden off your shoulders by leveraging Amazon's global customer service network to manage customer enquiries, refunds and returns for Fulfilment by Amazon orders.
- Fulfilment by Amazon customer support: Phone and email support in multiple languages, day and night, at no additional cost to you, as well as return processing fees in certain product categories.
- Fulfilment by Amazon returns: We manage all customer service relating to returns through our online returns centre. Learn more about FBA policies regarding customer returns for orders placed on Amazon.co.uk.
Find the perfect fit with Fulfilment by Amazon’s special programmes
Fulfilment by Amazon is founded on flexibility: To find what best suits your business objectives and provide you with a wide range of options when managing your customers' orders across Europe. We look after all the details to save you time, allowing you to focus on your business. Fulfilment by Amazon specialised services can help you grow your business without new capital or personnel investment:
It's cost-effective
Pay as you go: We charge you for the storage space and the orders we fulfil. The cost of shipping is included in your fees, with no additional charge for Amazon Prime. One-day shipping on two million products. Fees for Selling on Amazon and optional services may apply.
Fulfilment by Amazon storage and fulfilment fees
Normal fees
Inventory storage fees
Charged for all products stored in an Amazon fulfilment centre, based on the average daily volume of inventory measured in cubic feet. Learn how to determine the product size tier for your products.
Management fees
Charged per unit for picking and packing your orders, shipping and handling, customer service and product returns. Use the Fulfilment by Amazon revenue and expense calculator to calculate fees and see how to preview them.
Occasional fees
Long-term storage fees
Assessed monthly for all items stored in a fulfilment centre for more than 331 days. Keeping inventory in good order can help you avoid long-term storage fees.
Item removal fees
You can have Amazon return or dispose of your inventory in a fulfilment centre for a per-unit fee.
Return processing fees
Charged on products when Amazon provides a customer with a free product return.
Unplanned service fees
Charged when inventory arrives at a fulfilment centre without proper preparation or labelling, causing unplanned services to be required.
Learn more about the cost of Fulfilment by Amazon. Use the Fulfilment by Amazon revenue calculator in Seller Central to calculate your Fulfilment by Amazon fees.
You can also download the fee cards in the following languages:
Introduction to Fulfilment by Amazon
Fulfilment by Amazon can help you eliminate your fulfilment issues and help you scale your business.
Step 1
Set up Fulfilment by Amazon
Create your Amazon Business Partner account and log in to Seller Central to set up Fulfilment by Amazon.
Step 2
Create your product listings
Once you have added your products to the Amazon catalogue, specify that the inventory is fulfilled by Amazon.
Step 3
Prepare your products
Prepare your products for safe transport to a fulfilment centre, in accordance with Amazon's packing guidelines and shipping and routing requirements.
Step 4
Ship your products to Amazon
Create your shipping plan, print Amazon shipment ID labels and send your shipments to Amazon fulfilment centres. Learn more about sending inventory to Amazon.
Once Amazon receives your products at the fulfilment centres, they will be available for customers to buy. Visit the Seller Central Help page for more information on how to manage Fulfilment by Amazon orders.
Find out how your fulfilment model affects your compliance with VAT requirements
Depending on the nature of your business, you may need to register for a VAT number in a European country to comply with tax regulations. Some of the factors that influence your VAT obligations are the fulfilment model and the country where inventory is stored.
Fulfilment by Amazon inventory management
Use the tools in your Business Partner account to list products, create shipping plans, ship, track and monitor your shipments and remove inventory from Amazon fulfilment centres.
Inventory performance dashboard
Your inventory performance dashboard displays your Inventory Performance Index (IPI) score, along with other key influencing factors. Make sure to check your IPI score regularly, as a low score could result in excess inventory fees and limit your ability to ship more products.
Manage excess inventory
Optimise your inventory levels and learn how to know when you should mark your products for removal. See detailed information on storage fees, opportunities to drive sales and suggestions for improving returns on your inventory.
Tracking inventory status
Improve selling rates and avoid long-term storage fees. Use the inventory status tools to understand how much inventory you have and see how long it's been in fulfilment centres.
Fix stranded inventory
Keep your listings active by including the necessary pricing and condition information and by resolving errors. If your inventory is in our fulfilment centres without an associated active listing, it will not be available for purchase.
Restock inventory
Keep your best-selling inventory in stock with personalised restock recommendations. You can also adjust for future promotions and seasonal demand patterns. Track your inventory and supplier orders so that you’re prepared to meet product demand.
FAQs
Get answers to the most frequently asked questions about using Amazon for e-commerce.
What is Fulfilment by Amazon (FBA)?
Fulfilment by Amazon (FBA) is a service in which Amazon is responsible for storing, packaging and shipping your products, as well as managing customer service and returns.
When you sign up to FBA, you'll first need to package and ship your products in bulk to one of our fulfilment centres.
FBA also has special programmes to suit your business depending on the specific type of product, such as FBA Small and Light, Pan-European FBA, FBA Subscribe and Save, Multi-Channel Fulfilment and FBA Heavy and Bulky.
When you sign up to FBA, you'll first need to package and ship your products in bulk to one of our fulfilment centres.
FBA also has special programmes to suit your business depending on the specific type of product, such as FBA Small and Light, Pan-European FBA, FBA Subscribe and Save, Multi-Channel Fulfilment and FBA Heavy and Bulky.
How much does FBA cost per item?
The fees vary, depending on the Amazon Fulfilment services that you choose:
1. Fulfilment fees are charged per unit sold, including packaging, shipping, handling, customer service and returns.
2. Monthly inventory-based charges at FBA fulfilment centres.
Amazon's estimating tools, such as the Revenue Calculator, the Fee Review Report and Manage Your Inventory will help you estimate your FBA fees.
1. Fulfilment fees are charged per unit sold, including packaging, shipping, handling, customer service and returns.
2. Monthly inventory-based charges at FBA fulfilment centres.
Amazon's estimating tools, such as the Revenue Calculator, the Fee Review Report and Manage Your Inventory will help you estimate your FBA fees.
How to sell using Fulfilment by Amazon?
- A business email address or an Amazon customer account
- A credit card that can be charged (international credit cards are also accepted)
- A valid passport or national identity document (verification of identity protects sellers and customers)
- Company registration details (with VAT number if possible)
- A valid phone number
- A bank account where Amazon can send you the proceeds from your sales
Then get ready to create your product list, add products to your Amazon catalogue and determine your FBA inventory.
Then, send your products to an Amazon Fulfilment Centre, following Amazon's packaging guidelines and shipping and routing requirements.
Then, send your products to an Amazon Fulfilment Centre, following Amazon's packaging guidelines and shipping and routing requirements.
What can you sell with Fulfilment by Amazon?
What you can sell on Fulfilment by Amazon depends on the brand, product and category. Some products are open to all sellers, while others may require a professional seller account.
See the list of restricted products and products that are not eligible for FBA. To sell branded products protected by copyrights, patents or trademarks, you must be the business owner or an authorised reseller. To sell refurbished or second-hand items, you must meet the requirements that allow you to sell on Amazon Renewed.
See the list of restricted products and products that are not eligible for FBA. To sell branded products protected by copyrights, patents or trademarks, you must be the business owner or an authorised reseller. To sell refurbished or second-hand items, you must meet the requirements that allow you to sell on Amazon Renewed.
What is "fulfilment"?
The entire process of receiving, storing, collecting, packaging and then shipping orders to customers, including returns or exchanges, is called fulfilment.
To place an order, you can choose Internal Fulfilment, Third-Party Fulfilment, Fulfilment by Amazon (FBA) or Multi-Channel Fulfilment.
To place an order, you can choose Internal Fulfilment, Third-Party Fulfilment, Fulfilment by Amazon (FBA) or Multi-Channel Fulfilment.
What's the difference between FBA and FBM?
FBA is Fulfilment by Amazon and FBM is Fulfilment by Merchant. With FBA, Amazon handles the entire fulfilment process for you. With FBM, the merchant (you) is responsible for storing, packaging, shipping and delivering products to customers.
Are all major orders fulfilled by Amazon?
No, Amazon is not responsible for the fulfilment of all Prime orders.
For items that don't suit Fulfilment by Amazon (FBA), such as those that don't sell quickly or those where demand is difficult to predict, there is FBA and Seller Fulfilled Prime or SFP. This is a programme that is available to Amazon Prime members, allowing them to ship orders directly from their warehouse.
For items that don't suit Fulfilment by Amazon (FBA), such as those that don't sell quickly or those where demand is difficult to predict, there is FBA and Seller Fulfilled Prime or SFP. This is a programme that is available to Amazon Prime members, allowing them to ship orders directly from their warehouse.
What is Fulfilment by Amazon’s excess inventory management?
The Manage excess inventory tool from FBA helps you track listings that have excess inventory and provides you with information to take appropriate action, as well as suggestions for improving inventory performance. It helps you assess product demand and cost, seller contributions and price elasticity, in addition to identifying problems that may be affecting your product sales and offering you options for selling your inventory.
What is the FBA direct sell-through rate?
The FBA sell-through rate is the number of units sold and delivered in the last 90 days divided by the average number of units in stock. The average number of units in stock is obtained by taking snapshots of inventory levels on the specific day in question, as well as 30, 60 and 90 days earlier.
The inventory report section in Seller Central offers you recommendations for improving your sell-through rate.
The inventory report section in Seller Central offers you recommendations for improving your sell-through rate.
What is FBA's abandoned inventory percentage?
An ad can be inactive if it wasn't created correctly in the first place or if it's blocked. If this happens, the product starts to accrue the storage fee cost, but it's not available for sale because the ad isn't active.
Your performance is measured by the percentage of your FBA inventory units that cannot be purchased on Amazon at this time. This is called "stranded inventory percentage".
The other metric you should consider is the number of inactive units, which indicates the total number of units without an active offer, and the Fix ads button, which lists the SKU units without an active offer. This can be sorted through Fix stranded inventory.
Your performance is measured by the percentage of your FBA inventory units that cannot be purchased on Amazon at this time. This is called "stranded inventory percentage".
The other metric you should consider is the number of inactive units, which indicates the total number of units without an active offer, and the Fix ads button, which lists the SKU units without an active offer. This can be sorted through Fix stranded inventory.
What is Fulfilment by Amazon's restock tool?
The FBA Restock inventory tool helps you keep track of how many items you have in stock in order to meet customer demand, suggesting which products to replace, how many units to order and when to ship them.
This intelligent optimisation tool helps you predict when you should replace your items in stock, taking into account their variable costs, expected revenues and future demands. Recommendations allow you to get the best return on your inventory investment by maintaining the right amount of stock.
This intelligent optimisation tool helps you predict when you should replace your items in stock, taking into account their variable costs, expected revenues and future demands. Recommendations allow you to get the best return on your inventory investment by maintaining the right amount of stock.
What is Fulfilment by Amazon's excess inventory percentage?
The excess inventory percentage is the percentage of your FBA inventory units that are in excess or were delivered more than 90 days ago.
Surplus inventory or aging inventory has a negative impact on the Inventory Performance Index, or IPI, which is a way of measuring the performance of your inventory over time.
Your IPI score checks how you manage your FBA inventory. Your performance dashboard helps you find ways to increase sales, reduce costs and track key performance metrics.
Surplus inventory or aging inventory has a negative impact on the Inventory Performance Index, or IPI, which is a way of measuring the performance of your inventory over time.
Your IPI score checks how you manage your FBA inventory. Your performance dashboard helps you find ways to increase sales, reduce costs and track key performance metrics.
What is Fulfilment by Amazon's in-stock rate?
The inventory index tracks the degree of success in maintaining stocks of the most popular products.
This represents only FBA products that have had sales in the past 60 days. It doesn't take into account unsold items or products that the seller is responsible for fulfilling (that is, the products that you store, package and ship).
In Seller Central, this metric is displayed in the inventory panel and is updated daily. A good inventory percentage is considered to be between 90–100%.
This represents only FBA products that have had sales in the past 60 days. It doesn't take into account unsold items or products that the seller is responsible for fulfilling (that is, the products that you store, package and ship).
In Seller Central, this metric is displayed in the inventory panel and is updated daily. A good inventory percentage is considered to be between 90–100%.
What is a Fulfilment by Amazon seller?
An Amazon FBA seller is any e-commerce business that sells products through an Amazon store and is enrolled in the Fulfilment by Amazon (FBA) programme.
For FBA sellers, Amazon is responsible for logistics and operations, while FBA sellers are responsible for selecting their products, shipping their inventory to FBA fulfilment centres and ensuring that their inventory is always up to date.
For FBA sellers, Amazon is responsible for logistics and operations, while FBA sellers are responsible for selecting their products, shipping their inventory to FBA fulfilment centres and ensuring that their inventory is always up to date.
Grow your business with Fulfilment by Amazon
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