FULFILMENT BY AMAZON
How to grow your business with Fulfilment by Amazon
Fast shipping and simple inventory management
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Free storage and removal for new ASINs
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Free storage and removal for new ASINs
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DID YOU KNOW...?
On average, Amazon business partners tend to see a 63%* increase in sales when they switch their products to Fulfilment by Amazon (FBA) in Spain as a result of faster Fulfilment by Amazon shipments.
*This figure is based on a per-channel analysis of data from the fourth quarter of 2019 to the fourth quarter of 2020 (excluding the second quarter of 2020 given the impact of COVID-19). It is provided as a general point of reference only. This data is not updated in real time and is not specific to any ASIN or product category. Actual results may vary based on a wide range of factors, including but not limited to seasonality, selling price and existing fulfilment solution. Amazon does not guarantee any specific outcome for your business when using Fulfilment by Amazon.
Try Fulfilment by Amazon and get free shipping, returns and more.
Amazon’s New Seller Incentives offer free promotional clicks on ads, free shipping to fulfilment centres, free storage, free liquidations and free returns processing. Conditions apply.
Let Amazon pick, pack and ship your orders
You sell it, we ship it. Amazon has one of the most advanced fulfilment networks in the world. With Fulfilment by Amazon, you store your products in Amazon’s fulfilment centres and we pick, pack, ship and provide customer service for these products. Fulfilment by Amazon can help you scale your business and reach more customers.
The benefits of Fulfilment by Amazon
Your products are eligible for Amazon Prime one-day shipping on two million products
All Amazon Prime members love the free one-day shipping on two million products offered on eligible orders. The products that you list on Fulfilment by Amazon are also eligible for free shipping, as well as the sought-after Prime badge. This tells customers that Amazon handles packing, delivery, customer service and returns.
Fulfilment by Amazon makes selling in Europe easier
Amazon offers a wide range of fulfilment management solutions across Europe so you can choose the one that best suits your business. The Pan-European FBA programme is the most popular and the fastest: Amazon stores and distributes from fulfilment centres across the EU. With the European Fulfilment Network, your products are shipped from the central warehouse in your home country. With Multi-Country Inventory, stock is stored and shipped from the fulfilment centres of the countries you specify. To keep up to date with Brexit-related changes, visit our Help page Prepare Your Amazon Business for Brexit (login required).
Customers benefit from Amazon's trusted customer service and return management
Fulfilment by Amazon takes this operational burden off your shoulders by leveraging Amazon's global customer service network to manage customer enquiries, refunds and returns for Fulfilment by Amazon orders.
- Fulfilment by Amazon customer support: Phone and email support in multiple languages, day and night, at no additional cost to you, as well as return processing fees in certain product categories.
- Fulfilment by Amazon returns: We manage all customer service relating to returns through our online returns centre. More information about the Fulfilment by Amazon policies regarding customer returns for orders placed on Amazon.es.
Find the perfect fit with Fulfilment by Amazon’s special programmes
Fulfilment by Amazon is founded on flexibility: To find what best suits your business objectives and provide you with a wide range of options when managing your customers' orders across Europe. We look after all the details to save you time, allowing you to focus on your business. Fulfilment by Amazon specialised services can help you grow your business without new capital or personnel investment:
It's cost-effective
Pay as you go: We charge you for the storage space and the orders we fulfil. The cost of shipping is included in your fees, with no additional charge for Amazon Prime. One-day shipping on two million products. Selling on Amazon and optional services may by subject to fees.
Fulfilment by Amazon storage and fulfilment fees
Normal fees
Inventory storage fees
Charged for all products stored in an Amazon Fulfilment Centre, based on the average daily volume of inventory measured in cubic feet. Find out how to determine the product dimension level for your items.
Management fees
Charged per unit for picking and packing your orders, shipping and handling, customer service and product returns. Use the Fulfilment by Amazon Revenue and Expense Calculator to calculate fees and see how to preview them.
Occasional fees
Long-term inventory storage surcharge
This is assessed monthly for all products stored in a fulfilment centre for more than 271 days. Keeping your inventory in good order can help you avoid long-term storage fees.
Item removal fees
You can have Amazon return or dispose of your inventory in a fulfilment centre for a per-unit fee.
Return processing fees
Charged on products when Amazon provides a customer with a free product return.
Unplanned service fees
Charged when inventory arrives at a fulfilment centre without proper preparation or labelling, causing unplanned services to be required.
Learn more about the cost of Fulfilment by Amazon. Use the Fulfilment by Amazon revenue calculator in Seller Central to calculate your Fulfilment by Amazon fees.
You can also download the fee cards in the following languages:
Introduction to Fulfilment by Amazon
Fulfilment by Amazon can help you eliminate your fulfilment issues and help you scale your business.
Step 1
Set up Fulfilment by Amazon
Create your Amazon Selling Partner account and log in to Seller Central to set up Fulfilment by Amazon.
Step 2
Create your product listings
Once you have added your products to the Amazon catalogue, specify that the inventory is to be fulfilled by Amazon.
Step 3
Prepare your products
Prepare your products for secure transportation to a fulfilment centre, in accordance with Amazon's packaging guidelines and shipping and routing requirements.
Step 4
Ship your products to Amazon
Create your shipping plan, print Amazon shipment ID labels and send your shipments to Amazon fulfilment centres. Learn more about how to ship inventory to Amazon.
Once Amazon receives your products at the fulfilment centres, they will be available for customers to purchase. Visit the Seller Central Help page for more information on how to manage Fulfilment by Amazon orders.
Find out how your fulfilment model affects your compliance with VAT requirements
Depending on the nature of your business, you may need to register for a VAT number in a European country to comply with tax regulations. Some of the factors that influence your VAT obligations are the fulfilment model and the country where inventory is stored.
Fulfilment by Amazon inventory management
Use the tools in your Business Partner account to list products, create shipping plans, ship, track and monitor your shipments and remove inventory from Amazon fulfilment centres.
Inventory performance dashboard
Your inventory performance dashboard displays your Inventory Performance Index (IPI) score, along with other key influencing factors. Make sure to check your IPI score regularly, as a low score could result in excess inventory fees and limit your ability to ship more products.
Manage excess inventory
Optimise your inventory levels and learn how to know when you should mark your products for removal. See detailed information on storage fees, opportunities to drive sales and suggestions for improving returns on your inventory.
Tracking inventory status
Improve selling rates and avoid long-term storage fees. Use the inventory status tools to understand how much inventory you have and see how long it's been in fulfilment centres.
Fix stranded inventory
Keep your listings active by including the necessary pricing and condition information and by resolving errors. If your inventory is in our fulfilment centres without an associated active listing, it will not be available for purchase.
Restock inventory
Keep your best-selling inventory in stock with personalised restock recommendations. You can also adjust for future promotions and seasonal demand patterns. Track your inventory and supplier orders so that you’re prepared to meet product demand.
FAQs
Get answers to the most frequently asked questions about using Amazon for e-commerce.
What is Fulfilment by Amazon (FBA)?
Fulfilment by Amazon (FBA) is a service in which Amazon is responsible for storing, packaging and shipping your products, as well as managing customer service and returns.
When you sign up for Fulfilment by Amazon, you will first need to package and ship your products in bulk to one of our fulfilment centres.
FBA also has special programmes for specific types of products that fit your business, such as Low-price FBA Rates, Pan-European Fulfilment by Amazon, Fulfilment by Amazon Subscribe & Save, Multichannel Fulfilment and Fulfilment by Amazon for heavy and bulky shipments.
When you sign up for Fulfilment by Amazon, you will first need to package and ship your products in bulk to one of our fulfilment centres.
FBA also has special programmes for specific types of products that fit your business, such as Low-price FBA Rates, Pan-European Fulfilment by Amazon, Fulfilment by Amazon Subscribe & Save, Multichannel Fulfilment and Fulfilment by Amazon for heavy and bulky shipments.
How much does FBA cost per item?
There are different fees depending on the Fulfilment by Amazon services you choose:
1. Fulfilment fees are charged per unit sold, including packaging, shipping, handling, customer service and returns.
2. Monthly inventory charges based on your inventory at Amazon Fulfilment Centres.
Amazon estimation tools, such as the Revenue Calculator, the Fee Review Report and Inventory Management will help you to estimate your Fulfilment by Amazon fees.
1. Fulfilment fees are charged per unit sold, including packaging, shipping, handling, customer service and returns.
2. Monthly inventory charges based on your inventory at Amazon Fulfilment Centres.
Amazon estimation tools, such as the Revenue Calculator, the Fee Review Report and Inventory Management will help you to estimate your Fulfilment by Amazon fees.
How to sell using Fulfilment by Amazon?
Create your Amazon Seller Partner account and log in to Seller Central.
Next, set up Fulfilment by Amazon. To sign up, you'll need:
Next, set up Fulfilment by Amazon. To sign up, you'll need:
- A business email address or an Amazon customer account
- A credit card that can be charged (international credit cards are also accepted)
- A valid passport or national identity document (verification of identity protects sellers and customers)
- Company registration details (with VAT number if possible)
- A valid phone number
- A bank account where Amazon can send you the proceeds from your sales
Once you have this, get ready to create your product list, add products to your Amazon catalogue and set your Fulfilment by Amazon inventory.
Then, send your products to an Amazon Fulfilment Centre, following Amazon’s packaging guidelines and shipping and delivery requirements.
Then, send your products to an Amazon Fulfilment Centre, following Amazon’s packaging guidelines and shipping and delivery requirements.
What can you sell with Fulfilment by Amazon?
What you can sell with Fulfilment by Amazon depends on the brand, product and category. Some products are open to all sellers, while others may require a professional seller account.
See the list of excluded products and products not eligible for Fulfilment by Amazon. To sell branded products protected by copyrights, patents or trademarks, you must be the business owner or an authorised reseller. To sell refurbished or second-hand items, you must meet the requirements that allow you to sell on Amazon Renewed.
See the list of excluded products and products not eligible for Fulfilment by Amazon. To sell branded products protected by copyrights, patents or trademarks, you must be the business owner or an authorised reseller. To sell refurbished or second-hand items, you must meet the requirements that allow you to sell on Amazon Renewed.
What is fulfilment?
The entire process of receiving, storing, collecting, packaging and then shipping orders to customers, including returns or exchanges, is known as fulfilment.
To process an order, you can choose Internal Fulfilment, Third-Party Fulfilment, Fulfilment by Amazon (FBA) or Multichannel Fulfilment.
To process an order, you can choose Internal Fulfilment, Third-Party Fulfilment, Fulfilment by Amazon (FBA) or Multichannel Fulfilment.
What's the difference between FBA and FBM?
FBA is Fulfilment by Amazon and FBM is Fulfilment by Merchants. With FBA, Amazon handles the entire fulfilment process for you. With FBM, the merchant (you) is responsible for storing, packaging, shipping and delivering products to customers.
Are all major orders fulfilled by Amazon?
No, Amazon does not fulfil all Prime orders.
For items that are not suitable for Fulfilment by Amazon (FBA), such as those that don't sell quickly or those for which demand is difficult to predict, there are Fulfilment by Amazon and the Seller Fulfilled Prime service (SFP). This is a programme that is available to Amazon Prime members, allowing them to ship orders directly from their warehouse.
For items that are not suitable for Fulfilment by Amazon (FBA), such as those that don't sell quickly or those for which demand is difficult to predict, there are Fulfilment by Amazon and the Seller Fulfilled Prime service (SFP). This is a programme that is available to Amazon Prime members, allowing them to ship orders directly from their warehouse.
What is Fulfilment by Amazon’s excess inventory management?
The Manage excess inventory tool from FBA helps you track listings that have excess inventory and provides you with information to take appropriate action, as well as suggestions for improving inventory performance. It helps you assess product demand and cost, seller contributions and price elasticity, in addition to identifying problems that may be affecting your product sales and offering you options for selling your inventory.
What is the FBA direct sell-through rate?
The FBA sell-through rate is the number of units sold and delivered in the last 90 days divided by the average number of units in stock. The average number of units in stock is obtained by taking snapshots of the inventory levels on the specific day in question, as well as 30, 60 and 90 days in advance.
The Inventory Status Management Report section in Seller Central shows you recommendations for improving your sales rate.
The Inventory Status Management Report section in Seller Central shows you recommendations for improving your sales rate.
What is FBA's abandoned inventory percentage?
An ad can be inactive if it wasn't created correctly in the first place or if it's blocked. If this happens, the storage cost begins to accrue, but it's not available for sale because the ad isn't active.
Your performance is measured by the percentage of your FBA inventory units that cannot be purchased on Amazon at this time. This is known as your stranded inventory percentage.
The other metric you should consider is the number of inactive units, which indicates the total number of units without an active offer, and the Fix ads button, which lists the SKU units without an active offer. This can be arranged using the Fix stranded inventory option.
Your performance is measured by the percentage of your FBA inventory units that cannot be purchased on Amazon at this time. This is known as your stranded inventory percentage.
The other metric you should consider is the number of inactive units, which indicates the total number of units without an active offer, and the Fix ads button, which lists the SKU units without an active offer. This can be arranged using the Fix stranded inventory option.
What is Fulfilment by Amazon's restock tool?
The Fulfilment by Amazon Restock tool helps you keep track of how many items you have in stock in order to meet customer demand, suggesting which products to replace, how many units to order and when to ship them.
This intelligent optimisation tool helps you predict when you should restock, taking into account the variable costs of your items, expected revenues and future demand. Recommendations allow you to get the best return on your inventory investment by maintaining the right amount of stock.
This intelligent optimisation tool helps you predict when you should restock, taking into account the variable costs of your items, expected revenues and future demand. Recommendations allow you to get the best return on your inventory investment by maintaining the right amount of stock.
What is Fulfilment by Amazon's excess inventory percentage?
The excess inventory percentage is the percentage of your Fulfilment by Amazon inventory units that are in surplus or that were supplied more than 90 days ago.
Excess inventory or aging inventory has a negative impact on the Inventory Performance Index, or IPI, which is a way of measuring the performance of your inventory over time.
Your IPI score checks how you manage your Fulfilment by Amazon inventory. Your performance dashboard helps you find ways to increase sales, reduce costs and track key performance metrics.
Excess inventory or aging inventory has a negative impact on the Inventory Performance Index, or IPI, which is a way of measuring the performance of your inventory over time.
Your IPI score checks how you manage your Fulfilment by Amazon inventory. Your performance dashboard helps you find ways to increase sales, reduce costs and track key performance metrics.
What is Fulfilment by Amazon's in-stock rate?
The in-stock index tracks the level of success in maintaining stocks of the most popular products.
It shows only Fulfilment by Amazon products that have been sold in the past 60 days. It does not take into account unsold items or products that the seller is responsible for fulfilling (i.e. products that you store, package and ship).
In Seller Central, this metric is displayed on the inventory dashboard and is updated daily. A good inventory percentage is considered to be between 90% and 100%.
It shows only Fulfilment by Amazon products that have been sold in the past 60 days. It does not take into account unsold items or products that the seller is responsible for fulfilling (i.e. products that you store, package and ship).
In Seller Central, this metric is displayed on the inventory dashboard and is updated daily. A good inventory percentage is considered to be between 90% and 100%.
What is a Fulfilment by Amazon seller?
A FBA seller is any e-commerce business that sells products through an Amazon store and is registered with the Fulfilment by Amazon programme (FBA).
For Fulfilment by Amazon sellers, Amazon takes responsibility for the logistics and operations, while the sellers are responsible for selecting their products, sending their inventory to the Amazon Fulfilment Centres and ensuring that the inventory is always up to date.
For Fulfilment by Amazon sellers, Amazon takes responsibility for the logistics and operations, while the sellers are responsible for selecting their products, sending their inventory to the Amazon Fulfilment Centres and ensuring that the inventory is always up to date.
Grow your business with Fulfilment by Amazon
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